Frequently asked questions

Are the tickets nominative?

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No, the ticket shows the buyer's name but they are NOT named, they can be transferred.

I do not see any available seats on the website that I am interested in, are there any other availabilities?

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The availabilities are those displayed on the website, we do not know if and when there will be changes.

What does Season Ticket mean and what does it include?

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Season ticket provides access to all sessions of the tournament. No other formulas are provided.

From what age do you need to buy a ticket?

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Infants under one year of age may enter free of charge without a ticket; for children after their first birthday, a ticket must be purchased.
There are no age-related price reductions.

Can children under the age of 14 enter alone into the stadium?

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In order to enter and stay inside the Venue children younger than 14 years can must be accompanied by an adult.

What are the payment methods available on the website?

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Payment can be made with: MY BANK - Instant Bank Transfer (not Ordinary), VISA, MasterCard, American Express, Apple Pay, Google Pay and PayPal.

I can't buy the tickets, the payment isn't going through, what should I do?

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We remind you that the website accepts VISA/MASTERCARD/AMEX circuit cards and use Google Chrome as your browsing browser. You will also need to make sure that, with the new regulations regarding online payments that require the security code to be entered during payment, you already have it or have activated the SMS/email authorization service. Finally, the problem could be due to your device blocking pop-ups from opening. Usually in the top navigation bar it is indicated in some way that the page is attempting to open, precisely, a pop-up and is asking for permission.

How long will it take to receive tickets purchased using the “print at home” option?

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After payment, the ticket will arrive within a few minutes at the email address registered on the ticket website. If you do not display the tickets purchased, please check your spam/junk mail folder.

I am unable to purchase tickets for Premium Hospitality packages using my registered account on the website. What could be the reason for this?

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If your account registered on this site is already linked to a FITP card, you will not be able to purchase Premium Hospitality packages. This is because these packages are not included in the specific promotions reserved for federation members.
To complete your purchase, please register a new profile and ensure that no FITP card is associated with it.

I am unable to purchase tickets reserved for people with disabilities using my registered account on the website. What could be the reason for this?

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If your account registered on this site is already linked to a FITP card, you will not be able to purchase tickets reserved for people with disabilities.
To complete your purchase, please register a new profile and ensure that no FITP card is associated with it.

I haven't received my tickets, how can I get them?

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If you have already checked that you have not received them even in your junk/spam mailbox, you can find them in your reserved area on the site.
You may request assistance at the dedicated email address at the bottom of this page.

I will not use the purchased ticket, can I get a refund?

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Tickets are non-refundable, but since they are not named, they are transferable.

Can I enter even after the session has started?

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Yes, you can enter at any time, subject to game times.

Where can I find today's schedule?

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The order of play is posted on the official event website.

Which players will play the matches?

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The order of play is published the same day of the matches, the Captains of Nations have the right to change their choices. It is not possible to predict who will play and which day.

What time do the matches start?

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The timetable shown on the official program is valid.

How long does a match last?

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Unfortunately, it is not possible to predict the length of a tennis match.

How many matches i can see in a session?

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Tickets allow watching a minimum of two and a maximum of three matches. The first match is the two singles matches, the eventual third match is reserved for the doubles. Therefore, if the series is 2-0, the double match will not take place.

If I leave the venue, can I re-enter?

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You can leave the court but not the venue, once you leave the Arena you cannot re-enter with the same ticket.

What occurs in case of rain?

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Matches are played indoors, so the match will not be interrupted.

Are pets allowed?

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Pets are not allowed inside the venue. Only certified service animals (guide dogs) are permitted.

I cannot attend all the matches, can I give the ticket to another person who will see the ones I do not see?

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No, the ticket is valid for one access only.

The program has been changed, can I get a refund?

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The program may change and there is no refund of the ticket. The ticket is for the session and not for a specific match/player.

I arrived late, when I entered the match was almost over, is there a refund?

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There is no refund or a voucher for another purchase.

I am a FITP Member, how can I associate my member card to get the discount?

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Once the registration process has been completed, you need click on the "Associate FITP card" button.

My child is a minor and cannot register. How can he have the discount for FITP Members?

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The parent can register with their data and once the process is completed, you will be able to associate the child's FITP card with the account.

We are a group of FITP members, can we purchase tickets by taking advantage of the dedicated fare for us cumulatively?

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To take advantage of the reduced rate, it is necessary for each FITP member to register and buy their own tickets. In the event that the FITP member is a minor, the parent or guardian can register in his own name, however, associating the card and the tax code of the minor.

We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.

Ticket Office

Email: ticketoffice.fitp@ticketone.it

A dedicated support service by phone for information on ticket sales or for resolving questions regarding orders purchased on the official website of the Davis Cup by Generali Final 8. For generic requests of information (e.g., baggage storage, venue access rules, pets etc.) please visit the event website and review "Terms and Conditions".

Telephone: 0282900533*

*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.